But we never had this much trouble with our ticket emails getting seen before (thankfully we send SMS texts when a ticket is solved, so we often get a call asking if the problem is solved). I completely understand this is somewhat out of Zendesk's hands - despite everything passing, they still mark is as Spam. Received-SPF: pass (domain of designates X.X.X.X as permitted sender)Īuthentication-Results: 1. ĭmarc=pass(p=NONE) om= This is the header in a Zendesk email sent to my Yahoo test account. And it STILL goes directly to Yahoo's spam folder (AOL about the same). We use the GMail connector for outgoing emails and can confirm we have valid SPF, DKIM *AND* DMARC settings. It seems to have gotten much worse recently.
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